sees-FAQs

Read See’s Allergen Information for a complete list of nut-free, dairy-free, gluten-free, soy-free, and egg-free candies.

Ingredients for our products can be found in two locations:

1. Product Detail Page: On our website, visit the specific product you are interested in. You’ll find the ingredients listed under the product name by clicking the “View Ingredients” link.

2. Custom Mix Menu: When creating a Custom Mix, select your desired box and size. In the “Select Flavors” step, you'll find a "What's Inside?" link beneath each flavor option. Simply click the link and then the “Ingredients” tab to find the ingredients for that item.

Nut-free candies are completely free of nuts and have been manufactured and packaged in a nut-free facility. You can filter your search for nut-free candies on our site.

Many of our products are kosher-certified including Lollypops, Little Pops® and Hanukkah candies. See our Kosher Certified Letter for a complete list of kosher-certified products.

See’s Candies does not add high fructose corn syrup (HFCS) in our candy-making process. However, candies made with cherry ingredients including glacé whole, glacé halves, and whole dipping cherries contain a small amount of HFCS. This is because we source these ingredients from a supplier who prepares the cherries with a small amount of HFCS before they reach our candy kitchens.

Natural vanillin is simply one of the 170 flavor compounds of vanilla. The difference lies in the boiling point: vanilla has a lower boiling point and cooks off at high-temperatures, leaving no flavor behind, whereas vanillin can withstand high heat. This makes it a better choice for many of our recipes. Artificial vanillin is exactly the same substance as natural vanillin, but is extracted from lignin in wood instead of vanilla bean pods. Since vanilla beans are grown in the tropics with a risk of unstable supply, artificial vanillin is often a more reliable option.

See’s sugar free products meet the FDA regulations for sugar free candies, which can contain 0.5 grams or less of sugar per serving. Our products contain sugar substitutes like maltitol (a sugar alcohol), sucralose (a high intensity sweetener), and polydextrose (a bulking agent) instead of sugar.

The FDA maintains "standards of identity" for every product. The standard of identity for chocolate includes sugar. That means, when selling candies without sugar, we cannot use the term "chocolate."

Yes, our egg suppliers have successfully passed a humane audit and are recognized as United Egg Producers Certified or Animal Care Certified suppliers.

On sees.com, we accept Visa, MasterCard, Discover, American Express, PayPal, Venmo and Klarna for all orders placed on our site. Klarna only applies for orders between $35 and $1,000. Gift cards can be combined with credit cards for orders of candies and/or chocolates but cannot be used to purchase eGift cards or physical gift cards.

On fundraising.sees.com and yumraising.com, we accept Visa, MasterCard, Discover, American Express and check.

On volume-savings.sees.com, we accept Visa, MasterCard, Discover, American Express and gift cards.

Not at this time. Our gift cards cannot be used as payment to purchase other eGift cards or physical gift cards. However, gift cards and credit cards can be combined for orders that include candies and/or chocolates.

See’s candies are made with the finest ingredients, with no preservatives added in our kitchens, which means they have a limited shelf life. To ensure you and your gift recipients receive the best possible candy, we encourage customers to order only from sees.com, a See’s Candies shop, or an authorized reseller (see list below).

Locations that are authorized to sell See’s Candies include:

• 3Sixty Duty Free & More

• AC Pacific LLC - Saipan

• Agua Caliente Casinos

• AK & CO Gourmet Market

• Albertsons Companies

• Andre-Boudin Bakeries, Inc.

• Andronico's

• Angel of the Winds Casino

• Anna Lee Co. Ltd. - Taiwan

• Atlantis Casino Resort Spa

• Bahrain Duty Free Company - Bahrain

• Belk

• Bell's Nursery & Gifts

• Beverages & More, Inc.

• Bianchinis Market

• Bloomingdale's

• Boscov's

• Cache Creek Casino Resort

• Cards N Such - Singapore

• Casa Unlimited Enterprises Inc.

• Chumash Casino Hotel and Resort

• Dehoff's Key Market

• DFS Hawaii

• DFS North America

• Digby's Market, LLC

• Dillard's

• Dole Plantation

• DoorDash Inc.

• Draeger's Supermarkets Inc.

• Dufry

• Gelson's Markets

• Global Finance, LLC - Philipinnes

• Golden Acorn Casino & Travel Center

• Grand Sierra Casino

• Haggen, Inc.

• Hanstep Co., Ltd. - South Korea

• Harrah's Resort Southern CA

• H-E-B Markets

• Heinen's Grocery Store

• Hudson Group

• International Shoppes

• J&H Enterprises

• Jensen's Finest Foods

• Knott's Berry Farms

• Kowalski's Markets

• Lawry's Restaurants, Inc.

• Lee's Marketplace, Inc.

• Lucy's Market

• Lunardi's Supermarkets

• Macy’s

• Market Of Choice

• MCX Exchanges

• Midtown Fresh Market

• Mollie Stone's Markets

• Natalie's Candy Jar

• National Essentials, LLC.

• Nebraska Furniture Mart

• NewsLink

• NEX Exchanges

• Nugget Market, Inc.

• Ocean Export Inc. - Panama

• Otis McAllister

• Pala Casino Spa Resort

• Paradies-Lagardere Travel Retail

• Pavilions

• Pechanga Resort Casino

• Pen & Prose, Inc.

• PGC-PCI San Diego LLC

• Plum Markets

• Procurement Concepts, Inc.

• Ralph's Grocery Company

• Roche Bros. Supermarkets

• Ryder's Gourmet Market

• Safeway Inc.

• San Francisco Marriott Marquis

• Seaside Market

• Skyline Concessions, Inc.

• Soto & Sanchez

• Spec's Wine, Spirits & Fine Foods

• Stokes Fresh Food Market

• Thani Murshid Trading Company LLC - UAE and Qatar

• The Nuance Group

• The Paper Store

• The Woodlands Store, Inc.

• Thunder Valley Casino Resort

• Town & Country Markets Inc.

• Travis Melbren, Inc.

• V. Lee (HK) Co. Ltd. - Hong Kong

• Viejas Casino & Resort

• Vince & Joes Gourmet Market

• Vintage Grocers

• Vons

• WHSmith North America (MRG)

• World Market

• Zupan Markets

We do sell directly on Amazon through our “See’s Candies Inc” seller’s account. All other Amazon sellers are unauthorized, and all other online marketplaces such as eBay and Walmart, are NOT authorized sellers of See’s Candies and are not assured to abide by all See’s handling, shipping, and shelf life guidelines.

Yes, you can! We sell a limited assortment on Amazon. Please be advised, however, that there are many other businesses on Amazon selling our products, none of which are authorized to do so. We only guarantee quality for orders placed directly through us so please look for the seller name "See’s Candies Inc."

Sees.com is required by state and local jurisdictions to collect applicable sales tax, which is calculated based on the product price and shipping address of your order.

Our online order form does not accept international addresses at this time. To place an order using an international billing address, call or text our Customer Service Specialists at 310.604.6200 or 800.347.7337 and they’ll be happy to assist you.

We are able to ship to select international locations, for delivery of warm-weather friendly items only. For assistance, call or text our Customer Service Specialists at 310.604.6200 or 800.347.7337.

Yes. During the checkout process, enter your desired shipping information on the Shipping Addresses page. You can ship candy to yourself or someone else. After filling in the first address, you can add another by clicking the "Add Another Shipping Address" button. You can then select which items in your bag should be shipped to each location (up to 50 addresses).

Absolutely! Our Volume Savings Gift Services team is standing by to help you with your large-scale gifting needs. Simply download our Multiple-Recipient Shipping Spreadsheet and organize your recipient list and products. Then email it to giftservices@sees.com. Once we receive the spreadsheet, a team member will contact you within one to two business days to review your order details and to request a payment method.

Visit our gift services information page to learn more about this service and see the most up to date shipping rates.

Yes. We package your order with extra care to be sure that your candy arrives in the best possible condition. From April through mid-October, heat-sensitive candies (including all chocolates) are delivered in insulated containers with reusable cold packs and shipped via 2-day delivery, at an additional cost. Standard shipping is not available for heat-sensitive items during this period.

Currently, ordering online for pick-up in shop is not available.

Our unique Custom Mix feature allows you to fill a box with your favorite flavors. It’s just like being in a See’s Candies shop and choosing pieces at the candy counter! Visit sees.com/build-a-box to get started.

• You can add up to 10 different candy varieties to each Custom Mix box. A 1lb box will hold up to 26 pieces (the actual number of pieces per variety will depend on the weight(s) of the candies you select - sometimes we might even have to use a larger box, or two boxes, for the bulkier flavors!)

• To add a candy to your box, click on the candy image or candy name.

• After you’ve added all your flavors, adjust each candy’s percentage to your liking by clicking on the + or - next to each candy selection.

• Why base this on percentage and not piece count? Each candy variety has a different size and weight, so packing by a percentage contribution ensures that your box hits the appropriate weight.

• To remove a candy from your box, click on the “x”, or reduce the % to zero.

• For more detailed descriptions about the flavors and centers, click on “What’s Inside?” under each candy piece.

• Most importantly, have fun!

Once your order has been processed, it is no longer possible to edit your order details or shipping address.

For cancellations, please contact our customer service team as soon as possible with your order details by calling 800-347-7337 and we will assist you. Please note that the cancellation cannot be guaranteed.

This is a new subscription service for candy lovers, so you can make sure your treat drawer is always stocked with your favorite See’s. More See’s Please! allows you to set up automated ordering for yourself, for gifts and for all the sweet celebrations in your life. You pick your candy, and the frequency of the shipments, and then we place the future orders automatically. You’ll receive a reminder email prior to the order being placed. Want to mix things up? Don’t worry — you can always make changes to your subscription. With More See’s Please! you’ll never have to run to the store when your treasured See’s supply gets low.

Yes. Sometimes people change their minds, and that’s okay! You can skip a delivery or cancel prior to next order date. To unsubscribe, visit the “Subscriptions” page in “My Account” to amend your subscription order. The best part? You can always come back!

Absolutely! Visit the “Subscriptions” page in “My Account” to manage your subscriptions. There you can change the frequency, change your mailing address, or update the quantity of any or all items. Feeling adventurous? You can also replace an item with something else if you want to try something new or different. Sometimes your taste buds just need a change of pace.

Yes! Pick your favorite flavors and subscribe to your box in the shopping bag so you’ll always have your custom candy box stocked. Replacements may be made depending on candy availability.

No one needs a meltdown over melted chocolate! That’s why we ship candy during the warmer months in insulated containers with frozen gel packs, and it costs more. Only products that are of a value of $25 or greater are eligible for subscriptions. For smaller items, we offer the ability to add them to your next subscription, and if the next order hits $65, we’ll ship the package to you for free!

No. At See’s, we offer flexibility along with American-made deliciousness. You can order as much or as little as you’d like of eligible products. If you have 3 items on subscription but you only want to receive two of them one month, you can skip an item by managing your subscription in “My Account” under “Subscriptions.”

Quality is key with More See’s Please! Because the quality of the product that arrives at your doorstep is the most important thing to us, we ship with ice packs and in insulated containers during warmer time periods. Shipping renewal orders will have locked in rates—usually $5.95 per order in cooler months, $9.95 or $12.95 in the warmer months. We’